1. Personal Data We Collect
Won44 collects your personal data solely to provide a better, safer and more personalised service. We only collect data that is genuinely necessary — nothing more.
1.1 Data You Provide Directly
When you register an account or use our services, you provide us with the following information directly:
- Full name as per identity card or passport
- Date of birth for age verification
- Active mobile phone number
- A valid and active email address
- Current residential address
- Bank account or e-wallet details for transaction processing
- Copy of identity document (for KYC process)
1.2 Automatically Collected Data
When you browse or use the Won44 platform, our systems automatically collect technical information to ensure the platform operates smoothly and securely:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Login session time and duration
- Pages visited and navigation patterns
- Cookie information and device identifiers
- Transaction logs and wagering history
1.3 Data from Third Parties
In certain circumstances, Won44 may receive information about you from trusted third-party service providers, such as payment processors and identity verification providers, solely for verification and fraud prevention purposes.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Identity verification (KYC) |
| Relationship | Email, phone number | Communication & notifications |
| Financial | Bank account, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, cookies | Security & platform improvements |
| Usage | Wagering history, sessions | Analytics & experience personalisation |
2. How Your Data Is Used
Every piece of data we collect has a clear and legitimate purpose. won44 does not use your data for unrelated purposes without your prior consent.
- Account Management: Creating, verifying, and maintaining your member account securely.
- Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and promptly.
- Identity Verification (KYC): Verifying that member identities are legitimate to prevent fraud and money laundering.
- Customer Support: Resolving complaints, enquiries, and technical issues effectively.
- Platform Security: Detecting and preventing suspicious activity, fraud, and intrusion attempts.
- Service Improvement: Analysing usage patterns to enhance the overall member experience.
- Marketing Communications: Sending promotional information and special offers — only if you have consented to receive them.
- Legal Compliance: Meeting reporting and compliance obligations to the relevant authorities as required by law.
3. Data Sharing & Disclosure
Won44 does not sell, lease or trade your personal data to any third party for commercial purposes. This is our absolute commitment to all members.
However, there are limited situations where we need to share your data with certain parties to enable the platform to function properly:
3.1 Trusted Service Providers
We share necessary data with vetted and trusted third-party service providers, including payment processors, identity verification service providers, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.
3.2 Legal Obligations
Won44 may be required to disclose your data to government authorities, regulatory bodies or law enforcement agencies when lawfully required under Malaysian law or by court order. We will inform you of such disclosures where permitted by law.
3.3 Business Transfers
In the event of a merger, acquisition or transfer of won44's business assets, your data may be transferred to the relevant new entity. You will be notified in advance and given the option to opt out where applicable.
4. Data Security & Encryption
Protecting your personal data from unauthorised access, breaches, or misuse is won44's highest priority. We continuously invest in the latest security infrastructure to keep your data safe at all times.
4.1 Continuous Encryption
All data transmitted between your device and won44's servers is protected by 256-bit SSL/TLS encryption — the same level of encryption used by international financial institutions. Data stored in our databases is also encrypted using industry-recognised encryption algorithms.
4.2 Internal Access Controls
Access to members' personal data within the Won44 organisation is strictly limited to staff who require it to perform their duties. All access is logged and monitored automatically. Our staff are subject to privacy training and strict confidentiality agreements.
4.3 24/7 Threat Monitoring
Won44's security systems operate around the clock to detect and block cyber threats, intrusion attempts and suspicious activity before they can affect your data. In the event of a security incident impacting your data, we will notify you within the timeframe required by law.
4.4 Two-Factor Authentication (2FA)
Won44 supports two-factor authentication for all member accounts. We strongly recommend that you enable this feature for an additional layer of protection against unauthorised access to your account.
5. Cookies & Tracking Technologies
The won44 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform operates at its best.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how members use the platform so we can continuously improve it over time.
- Functional Cookies: Storing your preferences such as language selection and display settings for a more personalised experience.
- Analytics Cookies: Collecting usage data in aggregated and anonymised form for internal analytics purposes.
5.2 Cookie Management
You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the Won44 platform. Essential cookies cannot be disabled as they are critical to the platform's security and core functionality.
6. Your Rights Under This Privacy Policy
As a won44 member and in accordance with Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data. won44 is committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to request and receive a copy of all personal data we hold about you at any time.
Right to Rectification
You may request corrections to any inaccurate or incomplete personal data we hold.
Right to Erasure
You may request the deletion of your personal data, subject to legal record-keeping obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Restriction
You may request that we restrict the processing of your data in certain situations during an investigation or dispute.
To exercise any of the above rights, please contact our privacy team via our support email. We will process your request within 30 calendar days from the date of receipt.
7. Data Retention Period
Won44 does not retain your personal data longer than necessary. Retention periods are determined based on operational requirements, legal obligations and our legitimate interests.
- Active Account Data: Retained for the duration of your active account and up to 5 years after account closure for legal compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
- Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
- Support Communication Data: Retained for 3 years after the case is closed.
- Cookie Data: Retention periods vary by cookie type, ranging from the current session to a maximum of 2 years.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.
8. Children's Privacy
The won44 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If you are a parent or guardian and believe that your child has registered or used the won44 platform without your consent, please contact us immediately. We will take action to verify, close the account and delete all related data as soon as possible.
Won44 employs a range of technical and manual measures to prevent underage user registration, including date of birth verification and a rigorous identity verification process.
9. Privacy Policy Amendments
Won44 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or service improvements. The latest version of the Privacy Policy will always be displayed on this page along with the most recent update date.
If we make significant changes to how we use your personal data, we will notify you via your registered email or a prominent notice on the platform before those changes take effect. Your continued use of the won44 platform after such notice is considered your acceptance of the updated policy.
10. Contact Our Privacy Team
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the Won44 privacy team is ready to listen and assist you.
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex cases requiring further investigation, we will notify you within 5 business days and provide a resolution within 30 calendar days.
You may also refer to the FAQ for answers to the most frequently asked privacy questions from our members.
Why Your Privacy Is Safe at won44
We do not merely comply with the law — we go further to ensure your data is protected to the highest standards.
256-Bit SSL Encryption
Every bit of data moving between your device and won44's servers is protected by 256-bit SSL encryption — the same security standard used by leading banks in Malaysia.
Malaysia PDPA Compliance
Won44 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We undergo regular compliance audits to ensure these standards are maintained.
No Data Sales
This is not merely a promise — it is an absolute policy of won44. Your personal data has never been and will never be sold, rented, or traded to any third party for commercial gain.
Restricted Data Access
Only designated personnel who require access to your data to perform their duties are permitted. All access is logged, recorded, and periodically audited by the internal security team.
Immediate Incident Notification
In the event of any security incident affecting your data, we will notify you as promptly as possible — well ahead of the timeframe required by law.
Full Control in Your Hands
You have full control over your data. Request access, correct information, or delete your account — all easily done through our responsive support channels.